Wara Yindi Support Services Pty Ltd
NDIS Service Agreement

1. Purpose of this Agreement

This Service Agreement outlines the supports Wara Yindi Support Services will provide and the responsibilities of both parties. Supports are delivered in line with NDIS principles of choice, control, independence, cultural safety, community participation, and recent NDIS guidance on early access, evidence‑based planning, and transparent service delivery.

This agreement applies whether the participant:

• is new to the NDIS,

• is seeking access through ECEI or NDIS pathways,

• does not have Support Coordination, or

• is privately funding supports while awaiting access or plan activation.

a participant in the National Disability Insurance Scheme (client), and is made between:

1. Purpose of this Agreement

This Service Agreement outlines the supports Wara Yindi Support Services will provide and the responsibilities of both parties. Supports are delivered in line with NDIS principles of choice, control, independence, cultural safety, community participation, and recent NDIS guidance on early access, evidence‑based planning, and transparent service delivery.

This agreement applies whether the participant:

• is new to the NDIS,

• is seeking access through ECEI or NDIS pathways,

• does not have Support Coordination, or

• is privately funding supports while awaiting access or plan activation.

2. The NDIS and This Service Agreement

This Service Agreement is made for the purpose of providing supports under the participant’s NDIS plan or during the NDIS access process.

A copy of the participant’s NDIS Plan is / is not attached.

The parties acknowledge the NDIS aims to:

• support the independence, social and economic participation of people with disability; and

• enable people with disability to exercise choice and control in the pursuit of their goals and the planning and delivery of their supports.

Participants agree to provide their NDIS plan to Wara Yindi Support Services once available.

3. Supports Provided

Support Coordination & Specialist Support Coordination

Supports may include:

• service navigation and provider liaison

• plan implementation and review preparation

• problem‑solving, risk response and crisis planning

• capacity building and decision‑making support

• accessing reports, assessments and handover information

• collaborative work with all services involved in the participant’s care

Therapy (Counselling / Therapeutic Capacity Building)

Therapy is delivered in line with participant goals and may include:

• developmental education

• counselling

• therapeutic capacity building

• assessment, observation and reporting

• strategy coaching and skill development

• home/school/community programs

• collaboration with families, carers, schools and providers

Support Work & Mentoring

Supports may include:

• daily living skill development

• routines, appointments and community access

• social connection and communication support

• emotional regulation strategies within worker scope

• recreation, hobbies, volunteering

• transport support and kilometres billed per NDIS pricing

Group Work & Programs

Supports may include:

• social and community participation groups

• life skills groups

• cultural and recreational groups

• school holiday programs

• wellbeing and mentoring programs

Guiding Through NDIS or ECEI Access (NEW)

Families may receive support to:

• understand NDIS/ECEI access pathways

• gather evidence and referral documents

• complete access forms

• prepare for planning meetings

• understand early childhood pathways and developmental supports

• access interim community supports while awaiting NDIS decisions

This support may be privately billed if the participant does not yet have NDIS funding.

Guiding Through Community Service Referrals (NEW)

Families may receive assistance to:

• identify appropriate community, cultural or mainstream supports

• complete referral forms

• liaise with referrers

• coordinate interim supports while awaiting NDIS access or plan activation

Other Agreed Supports

Additional supports may be provided where agreed with the proposed parties and aligned with participant goals.

4. Schedule of Supports

Supports and pricing are billed in accordance with the current NDIS Pricing Arrangements and Price Limits.

Private‑billed supports (e.g., pre‑NDIS access guidance, community referral support) are billed at the same hourly rate as the relevant support category.

Additional expenses (e.g., activity costs, entry fees) are the responsibility of the participant.

5. Provider Responsibilities

Wara Yindi Support Services agrees to:

• deliver supports respectfully, safely and in line with cultural protocols

• review supports at least annually

• provide supports at agreed times

• communicate openly and honestly

• consult participants on decisions about how supports are provided

• provide information about complaints and cancellations

• give at least 24 hours’ notice if supports need to be changed

• give two weeks’ notice if ending this agreement

• protect privacy and confidentiality

• comply with all relevant laws including the NDIS Act 2013 and Rules

• keep accurate records of supports delivered

• issue invoices and statements as per NDIA Terms of Business

6. Participant Responsibilities

Participants agree to:

• provide accurate and up‑to‑date information

• notify Wara Yindi of plan changes or insufficient funds

• provide adequate notice for cancellations

• communicate any concerns or changes in support needs

7. Consent to Share Information

Participants consent to Wara Yindi accessing and sharing relevant information with:

• Wara Yindi staff involved in service delivery

• external services supporting the participant

• plan managers, support coordinators, referrers, GPs and allied health providers

Consent may be withdrawn at any time in writing.

8. Consent for Use of AI

By signing this Service Agreement, you acknowledge and consent to Wara Yindi Support Services Pty Ltd using secure AI‑assisted tools to support administrative and clinical documentation. This may include note‑taking, reviewing documents, assessments and reports, communication support, engagement tasks, risk considerations and client support planning. AI tools are used only to assist staff in reviewing and organising information that your allocated worker has developed, and do not replace professional judgment or decision‑making.

9. Feedback, Complaints and Concerns 

Wara Yindi Support Services encourages all participants, families and carers to share feedback at any time. Feedback helps us improve our services, strengthen cultural safety and ensure supports remain respectful, transparent and centred around your needs.

You can raise a concern, provide feedback or make a complaint in any way that feels comfortable for you, including:

• speaking directly with any Wara Yindi worker involved in your supports

• contacting Wara Yindi Administration – admin@warayindi.com.au

• contacting the Wara Yindi Director – jacinta@warayindi.com.au

• asking a trusted person, advocate, guardian or support coordinator to raise the concern on your behalf

• requesting a follow‑up meeting or phone call to talk through your concern

Wara Yindi will:

• listen respectfully

• respond in a timely manner

• work with you to understand what happened

• take steps to resolve the issue

• keep you informed throughout the process

• ensure you are not disadvantaged for raising a concern

If you feel uncomfortable raising your concern with us, or if you prefer to speak with an external body, you may contact:

NDIS Quality and Safeguards Commission Phone: 1800 035 544 Online complaint form available on the NDIS Commission website.

You may also seek support from an independent advocate. Information about advocacy services is available at:

Disability Advocacy Finder – www.disabilityadvocacyfinder.dss.gov.au

10. Ending This Service Agreement

Either party may end this agreement with two weeks’ notice.

Participants will not be charged for supports not delivered.

11. Payments

Wara Yindi Support Services will seek payment for supports after the supports have been delivered, unless otherwise agreed in writing. Invoices reflect the current NDIS Pricing Arrangements and Price Limits.

Invoices will be issued directly to the participant/representative.Payment is required within 7 days via direct debit or EFT.General Payment ConditionsServices may be paused if funds are insufficient or invoices remain unpaid.Participants will not be charged for supports not delivered.Any additional expenses (e.g., activity costs, entry fees) are the responsibility of the participant unless otherwise agreed.

12. Goods and Services Tax (GST)

For the purposes of GST legislation, the parties confirm that:

• The supports delivered under this Service Agreement are reasonable and necessary supports funded under the participant’s current NDIS Plan, as outlined in the statement of supports under subsection 33(2) of the NDIS Act and in effect under section 37 of the NDIS Act.

• The participant’s NDIS Plan is expected to remain active for the duration of this Service Agreement.

• The participant or their representative agrees to notify Wara Yindi Support Services immediately if:

  • their NDIS Plan is replaced by a new plan,

  • their plan is suspended, or

  • they stop being an NDIS participant.

This ensures correct GST treatment and accurate invoicing in line with NDIA requirements.

13. Cancellation Policy

Wara Yindi Support Services values consistent, high‑quality, culturally safe support. We understand that families may need to cancel appointments, and we aim to be flexible while also ensuring workers’ time is respected.

Participant Cancellations

To avoid a cancellation fee, participants are asked to cancel or reschedule before 3:00pm on the day prior to the scheduled appointment.

If a cancellation occurs after 3:00pm the day before, or on the day of the appointment, a 90% cancellation fee will be charged in line with the NDIS Pricing Arrangements.

If a worker attends the scheduled location (home, school, community setting) and the participant is not present, and no prior notice has been provided, the session — including travel — will be charged at 100% of the scheduled fee.

Provider Cancellations

If Wara Yindi Support Services needs to cancel a session due to operational reasons, the appointment will be rescheduled at no cost to the participant.

Repeated Cancellations or No‑Shows

Where multiple cancellations or missed appointments occur within a 12‑month period, Wara Yindi Support Services will contact the participant and their support network to:

• review current supports,

• understand any barriers to attendance, and

• ensure the services being provided remain suitable for the participant’s needs, family dynamics and goals.

This process is supportive, not punitive, and aims to maintain safe, effective and meaningful engagement.

14. Contact details

The Client Representative can be contacted on:

Wara Yindi Support Services can be contacted on:
Admin/Enquiries - admin@warayindi.com.au
Management - jacinta@warayindi.com.au
Phone: 0474 463 754
Office: 6 Haynes St, Whyalla Norrie, SA 5608
Website: www.warayindi.com.au

15. Schedule of Supports

I/we agree to engage Wara Yindi Support Services Pty Ltd to provide supports funded through the participant’s National Disability Insurance Scheme (NDIS) plan. The participant has been allocated funding for the current plan period service dates and these supports will be delivered in line with the goals and budgets outlined in the participant’s NDIS Plan.

Supports may include one or more of the following, depending on the participant’s needs and available funding:

• Support Coordination / Specialist Support Coordination

• Psychosocial Recovery Coaching

• Therapy – Counselling / Therapeutic Capacity Building

• Support Work / Mentoring / Community Access

• Group Programs / School Holiday Programs / Community Activities

• Parent and Carer Capacity Building

• NDIS or ECEI Access Guidance

• Community Service Referral Support

• Other agreed supports documented in the participant’s service schedule

All supports are billed in accordance with the current NDIS Pricing Arrangements and Price Limits, including travel, non‑face‑to‑face work, report writing and program delivery where applicable.

Where supports are privately funded (e.g., pre‑NDIS access guidance or non‑funded services), the participant/representative agrees to pay for these supports directly.

Schedule of Supports Delivered by Wara Yindi Support Services

Wara Yindi Support Services agrees to provide the participant with supports outlined in their NDIS Plan for the duration of this Service Agreement, at the scheduled NDIS rate. Supports may include one or more of the following, depending on the participant’s goals, needs and available funding:

• Support Coordination — coordination of services, provider liaison, plan implementation, review preparation and risk response.

• Specialist Support Coordination — complex coordination, crisis planning, behaviour or risk‑related support, and multi‑agency collaboration.

• Psychosocial Recovery Coaching — recovery‑oriented coaching, engagement support and system navigation.

• Therapy – Counselling / Therapeutic Capacity Building — assessment, therapeutic intervention, strategy development, observation, reporting and collaborative planning.

• Support Work & Mentoring — daily living skill development, routines, appointments, community access, social connection and emotional regulation strategies within worker scope.

• Group Programs & Community Activities — social participation groups, life skills groups, cultural programs, school holiday programs and structured community activities.

• Parent & Carer Capacity Building — training, coaching and support to strengthen family capacity.

• NDIS/ECEI Access Guidance — support with evidence gathering, forms, referrals and preparation for planning meetings.

• Community Referral Support — assistance accessing mainstream, cultural or community services.

• Other agreed supports documented in the participant’s service schedule.

Included Activities

The following activities may be billed in line with NDIS Pricing Arrangements:

• clinically relevant communication (phone calls, emails, written programs, provider liaison)

• non‑face‑to‑face work exceeding 10 minutes

• attendance at team meetings or case conferences

• assessment, trial or recommendation of equipment

• reports, forms or letters required by the NDIS or requested by the participant

• travel and kilometres billed according to MMM location

• cancellation fees where applicable under NDIS rules

Funding Conditions

Wara Yindi Support Services reserves the right to pause or cease services if:

• the participant’s NDIS funds are insufficient,

• the NDIS Plan expires, or

• the participant is no longer eligible for NDIS funding.

Any service fees not covered by the NDIS will be the responsibility of the participant or their representative.

All prices will be adjusted if there is any change in the NDIS price guide during the service agreement period. 

Wara Yindi Support Services will claim funding from applicable and suitable support category. 

Agreement Signatures

By signing this Service Agreement, all parties confirm that they understand the information provided and agree to the terms and conditions outlined in this document. The participant (or their representative) acknowledges that the supports described will be delivered in line with their NDIS Plan, available funding and the policies of Wara Yindi Support Services Pty Ltd.